Bermondsey Cleaner Privacy Policy

This Privacy Policy explains how Bermondsey Cleaner collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Bermondsey area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. By using our cleaning services or contacting us for a quote, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Bermondsey Cleaner customers and prospective customers in our service area, including individuals who make enquiries, request quotes, book cleaning appointments, or otherwise communicate with us about our services. It covers personal data processed in connection with domestic and commercial cleaning services, as well as related customer support and administration activities.

Data Controller

Bermondsey Cleaner is the controller of the personal data described in this Privacy Policy. As the controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We only collect personal data that is necessary for providing and managing our cleaning services. The categories of personal data we may collect include:

Identification and contact details: name, postal address, property access details where relevant, and general location within the Bermondsey area.

Booking and service information: details of cleaning services requested, property type and size, preferred dates and times, special instructions, and records of completed visits.

Communication records: information you provide when you contact us for quotes, customer support, feedback, or complaints, including the content of calls or messages and our responses.

Payment and billing information: high-level payment details needed to confirm that payment has been made and to issue invoices or receipts. We do not store full card details; where card payments are used, these are handled by secure third-party payment processors.

Technical and usage information: limited technical data arising from your use of our website or online booking tools, such as basic device and browser information, pages visited, and time and date of access, collected using essential and, where applicable, optional cookies or similar technologies.

How We Collect Your Data

We obtain personal data directly from you when you contact us, request a quote, make a booking, or communicate with us about an existing service. We may also receive personal data about you from third parties where you have authorised them to share it with us, for example when someone books a service on your behalf. In some cases, limited personal data may be generated by us during service delivery, such as internal service notes and appointment history.

Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so under applicable data protection law. The main lawful bases we rely on are:

Contract: We process personal data to enter into and perform our agreement with you, including arranging appointments, providing cleaning services, handling rescheduling or cancellations, and processing payments.

Legal obligation: We process certain data to comply with legal and regulatory requirements, such as accounting, tax, and record-keeping obligations.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes improving our services, managing our relationship with you, handling customer service communications, monitoring service quality, and protecting our business from fraud or misuse.

Consent: In limited cases, we may rely on your consent, for example for certain types of optional marketing communications or non-essential cookies. Where processing is based on consent, you can withdraw it at any time, and this will not affect the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage cleaning services, including scheduling, confirming, and carrying out appointments at your property.

To respond to your enquiries, provide quotes, and offer customer support before, during, and after service delivery.

To manage billing and payments, issue invoices and receipts, and maintain accurate financial and accounting records.

To communicate with you about changes to your bookings, important service updates, and relevant operational information.

To improve and develop our services, including monitoring trends, analysing feedback, and enhancing customer experience.

To maintain the security and integrity of our business, protect against fraud, and resolve any disputes or complaints.

To comply with legal and regulatory obligations that apply to us.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as processors on our behalf. These processors are only permitted to process your data in accordance with our instructions and for the purposes stated in this Privacy Policy. They are required to implement appropriate security measures and to protect the confidentiality of your data.

The types of processors we may use include:

IT and hosting providers who supply, support, and maintain our systems and data storage facilities.

Payment service providers who process payments securely on our behalf.

Customer management and communication service providers that help us manage bookings and customer contact.

Professional advisers, such as accountants, where necessary for legal and financial compliance.

We do not sell your personal data. We will only disclose personal data to other third parties where required by law, where necessary to protect our rights or the rights of others, or where you have expressly requested or authorised us to do so.

International Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is adequately protected. This may include relying on adequacy regulations, standard contractual clauses, or other legally recognised transfer mechanisms, together with additional safeguards where required.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the data and our legal obligations.

In general, we retain core customer and booking records for as long as you remain an active customer and for a reasonable period afterwards to handle any queries or disputes. Financial and invoicing records are retained for the period required by applicable tax and accounting laws. When personal data is no longer needed, we securely delete or anonymise it so that it can no longer be linked to an identified individual.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. These measures include restricting access to personal data to staff and processors who need it for legitimate business purposes and who are subject to duties of confidentiality. While we take reasonable steps to safeguard your data, no system can be guaranteed to be completely secure.

Your Data Protection Rights

As a customer of Bermondsey Cleaner in the Bermondsey area, you have a number of rights under data protection law in relation to the personal data we hold about you. Subject to certain conditions and exemptions, these rights include:

Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of that data, together with information about how we use it.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: You can request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose.

Right to restriction: You can ask us to restrict the processing of your personal data in certain circumstances, such as if you contest its accuracy or object to our use of it.

Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format or transmit it to another controller.

Right to object: You can object to processing that is based on our legitimate interests, including profiling, where you believe your rights and interests override ours. You also have an absolute right to object to direct marketing at any time.

Right to withdraw consent: Where we rely on consent as the lawful basis for processing, you can withdraw your consent at any time.

Exercising Your Rights and Complaints

You can exercise your data protection rights by contacting us with details of your request. We may need to ask you for additional information to verify your identity and to help locate your data. We aim to respond to all valid requests within the timeframes required by law.

If you have concerns about how we handle your personal data, you are encouraged to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable law. Any updated version will take effect when it is made available. We encourage you to review this Privacy Policy periodically to remain informed about our data protection practices.