Bermondsey Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Bermondsey Cleaner provides cleaning services to residential and commercial clients. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company, or organisation using or requesting the services of Bermondsey Cleaner.

Company, we, us, or our means Bermondsey Cleaner as the provider of cleaning services.

Services means any cleaning or related services provided by the Company, including but not limited to regular cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and related domestic or commercial cleaning work.

Premises means the property or location where the Services are to be performed.

Operative means any cleaner, contractor, or staff member engaged by the Company to deliver the Services.

2. Scope of Services

The Company agrees to provide the Services as agreed with the Client at the time of booking. The exact scope, frequency, and duration of the Services will be set out in the booking confirmation. The Client is responsible for ensuring that the description of the required work is accurate and complete.

All Services are subject to availability and may vary depending on the type of property, access conditions, and reasonable instructions given on site. The Company reserves the right to decline or postpone any job where it is not safe, practical, or reasonable to perform the Services as requested.

3. Booking Process

Bookings can be made by the Client through the Companys accepted booking channels. When submitting a booking request, the Client must provide accurate information about the property type, size, service area, required tasks, and any special requirements.

A booking will be treated as provisional until confirmed by the Company. Confirmation may be provided verbally or in writing, and will normally include the agreed date, time window, and estimated duration of the visit. The Company reserves the right to refuse a booking at its sole discretion.

The Client must ensure that there is adequate access to the Premises at the agreed time. Any access restrictions, parking limitations, or building entry procedures must be communicated in advance at the time of booking so that the Operatives can attend and commence work without unreasonable delay.

The Client must notify the Company of any hazards at the Premises, such as damaged flooring, loose fixtures, or other safety concerns which may affect the delivery of the Services.

4. Pricing and Estimates

Prices for the Services are generally based on the information provided by the Client at the time of booking, including property size, level of soiling, and specific tasks requested. Any quotations or estimates are provided in good faith but are not binding if the actual condition or size of the Premises differs significantly from that described.

The Company reserves the right to revise the price if the work required exceeds what was reasonably anticipated. In such circumstances, the Company will inform the Client as soon as reasonably possible and seek approval before proceeding with any additional work.

Prices may be charged by the hour, per job, per visit, or according to another agreed structure. All prices are exclusive of any applicable taxes unless clearly stated otherwise.

5. Payments

Payment terms will be communicated to the Client at the time of booking or confirmation. Unless otherwise agreed, payment is due on or before the day of service.

The Company may accept payment by card, bank transfer, or other methods as specified by the Company from time to time. The Client is responsible for ensuring that any payment details supplied are correct and that sufficient funds are available.

For ongoing or regular services, the Company may require advance payment or the establishment of a recurring payment arrangement. Failure to maintain up-to-date payment details may result in suspension or cancellation of Services.

In the event of late payment, the Company reserves the right to charge reasonable administrative and interest fees and to withhold or suspend further Services until all outstanding amounts are settled in full.

6. Cancellations, Rescheduling, and Access

The Client may cancel or reschedule a booking subject to the Companys cancellation policy. The Client must give reasonable notice in advance of the scheduled appointment time. Where insufficient notice is given, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled Service.

If the Operatives arrive at the Premises but are unable to gain access, or if the Client is not present where required and no prior arrangement has been made, the visit may be treated as a late cancellation and a fee may be charged.

The Company may reschedule or cancel a booking due to circumstances beyond its control, such as severe weather, sickness, transport disruption, or other operational issues. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment.

7. Client Obligations and Preparation

The Client is responsible for providing a safe working environment for the Operatives. This includes ensuring that all areas to be cleaned are reasonably accessible, that utilities such as water and electricity are available, and that any fragile or valuable items are secured or clearly identified.

The Client must ensure that any alarms are disarmed or codes provided in advance if required, and that pets are controlled to avoid interference with the Operatives or the cleaning process.

Where the Client provides cleaning products or equipment, it is the Clients responsibility to ensure that these are safe, in working order, and suitable for the task. The Company cannot be held liable for poor results or damage arising from unsuitable or defective products or equipment supplied by the Client.

8. Quality of Service and Complaints

The Company aims to provide Services to a professional standard. If the Client is not satisfied with any aspect of the Service, the Client must notify the Company as soon as possible, and in any case within 24 hours of completion of the relevant visit, so that the Company has an opportunity to investigate and, where appropriate, rectify the issue.

The Company may request photographic evidence or further details and may arrange for an Operative to revisit the Premises. Any rectification will be limited to the specific areas of concern raised promptly by the Client. Failure to report issues within a reasonable period may limit the Companys ability to investigate or offer remedial work.

9. Liability and Limitations

The Company will take reasonable care while delivering the Services. However, the Companys liability for any loss or damage arising from the provision of the Services is subject to the terms of this clause.

The Company shall not be liable for any pre-existing damage, wear and tear, or defects in the Clients property, fixtures, or fittings. The Company is not responsible for failure of any surface, material, or item that cannot withstand the cleaning process using reasonable methods and products.

The Companys liability for any direct damage to the Clients property caused by the negligent act or omission of the Company or its Operatives shall be limited to the reasonable cost of repair or replacement, taking into account age, condition, and depreciation.

The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, or loss of enjoyment, arising out of or in connection with the Services.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded.

10. Insurance

The Company maintains insurance cover appropriate for the nature of its Services. Details of insurance cover may be provided on request. The existence of insurance does not extend the Companys liability beyond the terms set out in these Terms and Conditions.

11. Keys and Security

Where the Client provides keys, access cards, or codes to the Company, these will be handled with reasonable care. The Client must ensure that any keys supplied are correctly labelled without disclosing the full address for security reasons.

The Company accepts no liability for any loss resulting from the Clients failure to maintain suitable home or premises security arrangements. Any loss or damage relating to keys or access devices must be reported to the Company without delay.

12. Waste Handling and Environmental Regulations

The Company will comply with relevant regulations relating to the handling and disposal of waste generated as part of the cleaning process. Standard household waste produced during routine cleaning may be placed in the Clients own refuse or recycling receptacles, subject to local collection rules.

The Company does not normally remove large items, hazardous waste, clinical waste, or any materials requiring specialist treatment. This includes, without limitation, chemicals, paints, solvents, construction debris, sharps, biological waste, and any other restricted materials. The Client remains responsible for the lawful disposal of such items.

Where additional waste removal is specifically agreed, the Client must provide accurate information regarding the nature and quantity of the waste, and any additional charges for handling or disposal will be agreed in advance.

13. Health and Safety

The Company is committed to maintaining high standards of health and safety for both Clients and Operatives. Operatives are instructed to follow safe working practices and to refuse any task that they reasonably consider unsafe or likely to cause injury or damage.

The Client agrees not to request or insist on any task that would contravene health and safety guidelines, including but not limited to climbing on unstable surfaces, moving excessively heavy furniture without assistance or equipment, or using unsuitable chemicals.

14. Property Damage and Breakages

The Client should inform the Company of any particularly fragile or valuable items. While the Operatives will exercise reasonable care, minor incidents may occasionally occur in the course of normal cleaning activity.

If the Client believes that an item has been damaged or broken by an Operative, the Client must notify the Company as soon as possible, and in any event within 24 hours of the Service, providing details of the item and, where possible, supporting evidence.

Where liability is accepted, the Company may choose to repair the item, replace it with a similar item, or compensate the Client up to the items current value, considering age and condition.

15. Force Majeure

The Company shall not be liable for any failure to perform, or delay in performing, any of its obligations under these Terms and Conditions where such failure or delay is caused by events beyond its reasonable control. Such events include, but are not limited to, extreme weather, natural disasters, acts of war or terrorism, epidemics, transport disruption, strikes, or the failure of utilities or communication networks.

16. Data Protection and Privacy

The Company may collect and process certain personal information about Clients for the purposes of managing bookings, delivering Services, handling payments, and improving operations. The Company will take reasonable steps to protect such information and will only use it in accordance with applicable data protection laws.

By using the Services, the Client consents to the collection and use of their personal information for these purposes. The Client has the right to request access to, correction of, or deletion of their personal information, subject to legal and contractual obligations.

17. Termination of Services

For regular or ongoing Services, either party may terminate the arrangement by giving reasonable notice as agreed at the outset of the Service. The Client remains liable for any fees due for Services already performed up to the effective date of termination.

The Company reserves the right to terminate or suspend the Services immediately where the Client is in material breach of these Terms and Conditions, including but not limited to non-payment, abusive behaviour towards Operatives, unsafe conditions at the Premises, or misuse of the Services.

18. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to the Client. Continued use of the Services after such changes will constitute acceptance of the updated Terms and Conditions.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

20. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with any written booking confirmation or service description provided to the Client, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.

By placing a booking or using the Services of Bermondsey Cleaner, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.